Refund policy

Returns & cancellations

Standard designs

For items chosen only from our standard illustration range, you can cancel your purchase without giving a reason within 14 days after delivery. Email info@studiobrkmn.com with your order number and a clear statement that you wish to withdraw. You then have 14 days to send the items back.

Please return items to: Studio BRKMN, De Korenaar 9, 3894 GN Zeewolde, Netherlands. You pay the direct return shipping costs unless the item is faulty or we sent the wrong item. You may inspect an item as you would in a shop; you are responsible for any loss in value caused by handling beyond what is needed to assess it.

Refunds

We refund within 14 days of your cancellation notice, using your original payment method. We may wait until we receive the goods or you provide proof of return, whichever happens first. If you return the entire order, we also refund the original standard delivery charge. Extra costs for a more expensive delivery option are not refunded.

Personalised work

Items made specifically with your name or other individual content are excluded from change-of-mind returns where the statutory personalised-goods exception applies. Choosing from our standard illustration range alone does not remove your right to withdraw. This does not affect your rights if an item is faulty or does not match your order.

Changes and cancellations before production

Please contact us as soon as possible if you need to change or cancel a personalised order. We can cancel it free of charge before embroidery starts. Once production has started, changes may no longer be possible. Your statutory rights for standard items remain unchanged.

Design proofs

A separate digital proof is not included for muslin cloths ordered using the available illustration, initial or name options. For bespoke artwork, a proof is provided only when stated on that product page or agreed with you. Where a proof is agreed, production starts after your approval.

Damaged or incorrect items

Please email info@studiobrkmn.com with your order number and, where helpful, a photo. We will arrange an appropriate repair, replacement or refund. Your statutory rights remain unaffected.